Customer Testimonials
Based on 454 reviews
Michael Sorondo
16:34 13 Sep 24
Wes H is always polite and explains clearly what was checked for my tune up. Thank you.
Richard Therrien
18:43 04 Sep 24
Nate did an excellent job for us on our AC unit. He also wrote a quote for us to have purified air System added to our unit and we plan on doing that sometime in the near future with him? Most likely we might do it toward the end of this month. We can’t wait for him to visit us in the near future so he can actually install that system for us with the quote that he gave us. We couldn’t have asked for a better person to work on our Trane AC system.
John Trapp
18:05 30 Aug 24
Great Service! Fast! Great Technician!
David Walch
01:35 29 Aug 24
We recently decided to use Genn Aire which was a recommendation from friends. Our first issue was a control box from one of our older units. The technician, Chase, was very professional and explained everything to us. He correctly identified the problem and promptly repaired it. We just recently had to replace another unit. The installers were polite and were in and out in about 4 hours. We are very happy with our decision to use Glenn Aire. Thank you, Britanny for your help and scheduling the service.
Alison Steele
17:32 27 Aug 24
10/10 recommend Glenn Aire for any AC/heating/duct needs! After dealing with other terrible companies sent from our home warranty, I gave them a call and SO glad I did! They were super responsive and quick to get someone out, then everyone (Nate, Luke & Matt) spent time to explain problems and outline different solutions + pros/cons of each route. Truly cannot recommend them enough and will only call Glenn Aire in the future!
Rizza Stevens
00:49 27 Aug 24
Great service! I called them and they came an hour later. Wes was friendly and explained to us what was going on with our A/C unit. We will definitely use them again.
Morgan “Mo” Whisenhunt
17:46 26 Aug 24
Our house was 88° yesterday at 4 o’clock and we have a six month old. I called you guys this morning at 9:30am and Chase G was super fast diagnosing & fixing our AC problem by 12:30! He was right on time at 12 (the beginning of our 12-5 appt window), personable, & professional. Thanks so much!’
Charles Sanchez
22:32 19 Aug 24
Brittney in the office was amazing and on point when scheduling us in for an appointment. Xavier the technician looking at everything was very thorough and expalined everything to us. We will definitely call them again when needed. I highly recommend them.
Craig Nagler
16:14 07 Aug 24
We have used them several times over about 3 years and have had a very good experience each time. They are always on time and willing to listen from the moment you call to the end. Chase was great!
Rhonda Humphreys
14:09 01 Aug 24
Our overall experience with Glenn Aire has been excellent. Nate is knowledgeable, friendly and cleans up after himself. We are loyal customers.
marilyn gates
21:43 31 Jul 24
Our repair person was knowledgeable and friendly. He found our problem quickly and made sure our AC was working properly before he left.
Mark R
23:30 29 Jul 24
Glenn Aire installed a Trane unit 13 years ago and has provided exceptional service though out the years. Very dependable and professional. Highly recommended.
Jay Hanf
00:22 20 Jul 24
The entire process was a positive experience. Brittany handled all scheduling quickly. Luke provided a fast and fair priced quote correctly sized mini split in my metal workshop. Chase and Jack provided great installation and cleaned up nicely. Everyone involved was polite and friendly. Highly recommended!
LOuis STone
17:22 16 Jul 24
Robert Guertler
14:12 16 Jul 24
Very pleased with the service provided. Sales team as well as the installation service was very professional.
Carey Paquin
15:19 15 Jul 24
They show up when they say they will and do a great job.
Mary Jane
18:59 13 Jul 24
Very professional and knowledgeable!!
Sal Aguayo
13:17 12 Jul 24
Xavier our Technician called and texted us to inform us of his ETA. Upon his arrival he greeted us and asked about the issue with our AC Compressor he then began his Diagnosis to hopefully resolve the problem. Upon his completion he informed us and showed us that his recommendation was to have the Compressor replaced as aOpposed to the cost of repairing it.I asked him to please inform his office that we would be scheduling an appointment with whomever handles the review of replacing the unit.Xavier stated that he would inform his office and that they would get in touch with us.Xavier was very professional and cordial.Employees make a great company !!
Carolyn Griffith
01:40 11 Jul 24
Nate was punctual, friendly, and quick to solve our problem.
Sergio Pastrana
16:26 09 Jul 24
Excellent service, technicians showed great installation experience and proficiency. Compleated replacement of air handler, compressor and thermostat in less than four hours.
rb
00:15 06 Jul 24
Linda Martinets
21:49 03 Jul 24
They help us all they can and all are very nice
Jimmie Johnson
21:25 03 Jul 24
Kathleen Kinzer
22:04 28 Jun 24
Very professional and clearly explained the problem.
Pam Teel
16:44 27 Jun 24
Terri Johnson
21:40 24 Jun 24
Rhonda Bohm
21:27 21 Jun 24
Very professional and worked hard to solve our problem. It's good to have cool air again!
Judith Lowrey
00:29 20 Jun 24
Michael Marsh
18:15 19 Jun 24
Michelle Phillips
13:26 19 Jun 24
Fast great service. Had our AC up and running in 20 minutes. Fair price and didn't try to upset anything. We will be using them again!
Duane Miller
21:15 22 May 24
Xavier Garcia was prompt and Courteous when he arrived. He was professional and his experience allowed him to troubleshoot the problem and resolve it quickly. Very happy with this employee. Thanks!
Crystal HANSEN
15:08 20 May 24
Chase G did a great job today and he is a very nice and polite technician. Thank you.
craig mayberry
16:14 13 May 24
Xavier showed me step by step everything he did. Very professional and courteous and thorough!
Debbie Morrison
14:38 13 May 24
Always friendly and knowledgeable. Glenn Aire Company is dependable. Thanks Xavier!
Robert Heyen
18:21 09 May 24
Awesome job fixing my AC.
J
19:58 08 May 24
We had the pleasure of working with Luke and Wes and I've never worked with two nicer, more professional men. I was shocked when Luke ran the numbers on our system and corrected our under performing system for pennies. I assumed he would try selling me a whole new system but he was remarkably honest and I can't stop telling people about Glenn Aire now. Haha. Love it.
Gene Mo
18:25 08 May 24
Our AC quit working the night before with 80 plus degree temperatures outside and trying to run fans to keep our 2 week old baby cool. Next morning I called Glenn Aire AC services for help. They said they were booked till after 5:00 pm that day. But could come after 5:00. We thought our baby would have to wait. But, Glenn Aire called right back and said, ”To help your baby, we rescheduled you in. A support technician will be there around 11:00 am instead.” We said, “Thank Jesus”. Chase Griffin arrived within the hour and did a great job in assisting me with my AC needs. It took no time at all for him to spot and replace the bad capacitor and it was immediately blowing cold air. Chase was polite and had a wealth of knowledge and gave me pointers on ways to help extend the life of my AC unit. They were so great that I decided to purchase the yearly maintenance plan
Tammie James
15:35 08 May 24
Update to review - After further discussion with our great salesperson, Luke, the review was changed to five stars. Luke called and spoke with my husband and I and clarified where there had been confusion. Further, Glenn Aire had reached out to Jordan to give the referral fee he deserved, but they were gracious and gave him not $100, but $200, the $100 we were to match as well (and still plan to). He added he was genuinely apologetic and didn’t want any bad feelings after having been referred. I appreciated it, as we all have our good and bad days, and one interaction should not detract from the overall great experience.I would recommend Glenn Aire as they went above and beyond to correct a problem, and that’s what makes one business stand out above all others. From their salesman, to their installation crew, to their follow-up when there is a problem, because of their diligence and professionalism, we will continue to do business with them without reservation.—————Overall, the experience was a good one, however, three stars was because of the customer service received after installation. Initially this company was referred to me by a great waiter (Jordan at Cristina’s Restaurant - awesome food and service in Granbury). When I called to set up a visit, the representative was kind and she said if we went with them, the referrer would get $100 and we would get $100.After the initial visit with Luke, the sales person, we decided to go with Glenn Aire. There were a few hiccups, one being the quote of the first unit. The labor was accidentally omitted, which raised the initial quote for that unit quite a bit, but we’re all human and we said we’d still move forward. We started with replacing one unit, then decided to replace another as the prior owner of the house hadn’t maintained them needing 3 of 4 units replaced in total. We had company coming in two weeks, which they were able to accommodate, and Luke was even able to locate the same color unit that would be replaced (white would have been visually distracting over the art pieces - see pic attached). The install went very well, but later when calling about the referral, Ashley was dismissive, talking over me and telling me how I was wrong and that I didn’t understand what she said. She stated that our discount was “already” in our quote. I’d reviewed the quote and there was no indication of any referral fee, perhaps that should be done in the future to decrease confusion.Nonetheless, I said that was fine, but I wanted the referrer to get the $100 and she said that if he wasn’t their customer that he wouldn’t get it. I like to understand both sides and I could have been wrong, but instead of remaining kind and being patient while I tried to clarify why he wouldn’t, she ended the conversation when questioned further, saying “bye” and hanging up. Perhaps customer service doesn’t matter after the sale and install, but this made an otherwise good experience a bad one.We stay in Granbury almost every weekend and I’ll be giving the waiter our fee and his (total of $200) this weekend. I wanted to add, during the sales visit, Luke explained the details of their annual maintenance contract. He suggested them for all 4 mini splitters, which would be roughly an additional $800+ a year (cleaning the filters, etc). After quibbling over a meager $200 referral fee, not even 3% of the total we paid, we will have to reconsider should we do any further business with them.
Belinda Harmon
21:42 06 May 24
Glen-Aire responded to our repair call after the A/C went out. Wes was very professional and knowledgeable.
Tina Smith
17:23 06 May 24
Kelley McClure
19:51 29 Apr 24
Jason, Jack and Joseph were an amazing team. Excellent customer service and a great job. We are very thankful.
Charlotte Mayall
15:11 29 Apr 24
As in the past Wes and a new employee, Chase, came to provide my annual maintenance. Wes is very friendly and provides excellent service. Highly recommend Glenn Aire
Susan Llewellyn
19:30 26 Apr 24
Xavier was very professional and identified 2 problems that he fixed and recommended a device to cut down on mold, which he thorouly explained. Very polite.
Ellen Gentry
16:45 24 Apr 24
Xavier did an outstanding job. Very courteous and helpful. Thank you very much.
Craig Myers
15:34 24 Apr 24
Xavier G. did a fantastic job. He was courteous, quick and gave us a full account of our A/C systems. We hope we get Xavier for our next tune up.
Dave Narducci
12:25 23 Apr 24
Fantastic biannual service! Xavier explained the systems and features extremely well, and made recommendations for the best long term solutions.
Mary Cauble
01:31 21 Apr 24
Xavier was extremely professional and competent.
Linda Baltzell
00:26 14 Apr 24
Wes was professional and friendly. He was very thorough. Glenn Aire is the best.
Michelle McAfee
19:12 29 Mar 24
K Keithley
21:11 27 Mar 24
Fast service that was highly responsive. Everything was done on time as promised and at the price quoted. Personable and professional staff -- a definite plus in today's environmentQuick Follow-UP: Part came when estimated and tech installed it quickly, taking the time to make sure everything was working properly. He informed of what he was going to do when he arrived. Following the installation, he tested it to make sure it was working as it is supposed to, accompanying us through the house as he tested the system. He went over what he did, answering all our questions. He was courteous, professional and did a very good job. All in all, a very good experience.
“Xavier G did an excellent job. He explained everything he did & why.
Not only was he competent, he was courteous & clean.
I would refer him to any of my neighbors or friends needing HVAC work…” – Kenneth H.
Not only was he competent, he was courteous & clean.
I would refer him to any of my neighbors or friends needing HVAC work…” – Kenneth H.
- Kenneth H.
“Xavier was our tech.
He was prompt, efficient & clean. He explained everything in detail.
I recommend customers request him…”
– Kim H.
- Kim H.
“We chose to change to Glenn Aire after our home warranty company repair company wasn’t successfully addressing the AC issues that had been ongoing for two weeks with two or three recalls for re-repair, all to no avail. Glenn Aire promptly sent a diagnostician to pinpoint the problem and explain exactly what was wrong and how it could be fixed. He was patient with our questions and very clear about costs. From the lady who answers Glenn Aire’s phone to the diagnostic man to the knowledgeable repairman, we are grateful to have chosen Glenn Aire who ordered parts and gave us cold air so quickly. We highly recommend Glenn Aire in Granbury, Texas.”
– Linda S.
- Linda S.
“Great service as always. We have used them several times and are always impressed with how professional and reasonably priced they are. They are our go to for AC issues”
– Michelle P.
- Michelle P.
“Xavier G. was the technician for our service call and did a FANTASTIC job not not only investigating the issue, diagnosing the problem, explaining the issue, and servicing our unit. He was professional, courteous, timely, informative, and efficient. I couldn’t be happier with our decision to call Glenn Aire.”
– Kimberly H.
- Kimberly H.
“Fast response, knowledgeable, courteous”
– Anthony S.
- Anthony S.
“The technician did a great job, taking care of the problem in a timely manner and explained everything that was done and why it needed to be done. Really great service and excellent feedback. Would highly recommend this company to service your HVAC needs.”
– Charles S.
- Charles S.
“Prompt, courteous and low cost. We couldn’t ask for anything more.”
– Paul W.
- Paul W.
“I returned home after traveling to find my house at 97 degrees. Glenn Aire came out the same day and fixed the issue!! Everyone was very knowledgable and friendly.”
– Julie M.
- Julie M.
“Wes was on time and diagnosed the problem in minutes minutes”
– Bruce M.
- Bruce M.
Need HVAC Service?
Contact the experts at Glenn Aire Co.
Call us at 817-736-1012!
Glenn Aire Co proudly provides HVAC service to Granbury, Weatherford and the surrounding communities. Visit our service area page for more coverage details, call us at 817-736-1012, or request service online today.