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Customer Testimonials

4.9
Based on 424 reviews
Duane Miller
Duane Miller
21:15 22 May 24
Xavier Garcia was prompt and Courteous when he arrived. He was professional and his experience allowed him to troubleshoot the problem and resolve it quickly. Very happy with this employee. Thanks!
Crystal HANSEN
Crystal HANSEN
15:08 20 May 24
Chase G did a great job today and he is a very nice and polite technician. Thank you.
craig mayberry
craig mayberry
16:14 13 May 24
Xavier showed me step by step everything he did. Very professional and courteous and thorough!
Debbie Morrison
Debbie Morrison
14:38 13 May 24
Always friendly and knowledgeable. Glenn Aire Company is dependable. Thanks Xavier!
Robert Heyen
Robert Heyen
18:21 09 May 24
Awesome job fixing my AC.
J
J
19:58 08 May 24
We had the pleasure of working with Luke and Wes and I've never worked with two nicer, more professional men. I was shocked when Luke ran the numbers on our system and corrected our under performing system for pennies. I assumed he would try selling me a whole new system but he was remarkably honest and I can't stop telling people about Glenn Aire now. Haha. Love it.
Gene Mo
Gene Mo
18:25 08 May 24
Our AC quit working the night before with 80 plus degree temperatures outside and trying to run fans to keep our 2 week old baby cool. Next morning I called Glenn Aire AC services for help. They said they were booked till after 5:00 pm that day. But could come after 5:00. We thought our baby would have to wait. But, Glenn Aire called right back and said, ”To help your baby, we rescheduled you in. A support technician will be there around 11:00 am instead.” We said, “Thank Jesus”. Chase Griffin arrived within the hour and did a great job in assisting me with my AC needs. It took no time at all for him to spot and replace the bad capacitor and it was immediately blowing cold air. Chase was polite and had a wealth of knowledge and gave me pointers on ways to help extend the life of my AC unit. They were so great that I decided to purchase the yearly maintenance plan
Tammie James
Tammie James
15:35 08 May 24
Update to review - After further discussion with our great salesperson, Luke, the review was changed to five stars. Luke called and spoke with my husband and I and clarified where there had been confusion. Further, Glenn Aire had reached out to Jordan to give the referral fee he deserved, but they were gracious and gave him not $100, but $200, the $100 we were to match as well (and still plan to). He added he was genuinely apologetic and didn’t want any bad feelings after having been referred. I appreciated it, as we all have our good and bad days, and one interaction should not detract from the overall great experience.I would recommend Glenn Aire as they went above and beyond to correct a problem, and that’s what makes one business stand out above all others. From their salesman, to their installation crew, to their follow-up when there is a problem, because of their diligence and professionalism, we will continue to do business with them without reservation.—————Overall, the experience was a good one, however, three stars was because of the customer service received after installation. Initially this company was referred to me by a great waiter (Jordan at Cristina’s Restaurant - awesome food and service in Granbury). When I called to set up a visit, the representative was kind and she said if we went with them, the referrer would get $100 and we would get $100.After the initial visit with Luke, the sales person, we decided to go with Glenn Aire. There were a few hiccups, one being the quote of the first unit. The labor was accidentally omitted, which raised the initial quote for that unit quite a bit, but we’re all human and we said we’d still move forward. We started with replacing one unit, then decided to replace another as the prior owner of the house hadn’t maintained them needing 3 of 4 units replaced in total. We had company coming in two weeks, which they were able to accommodate, and Luke was even able to locate the same color unit that would be replaced (white would have been visually distracting over the art pieces - see pic attached). The install went very well, but later when calling about the referral, Ashley was dismissive, talking over me and telling me how I was wrong and that I didn’t understand what she said. She stated that our discount was “already” in our quote. I’d reviewed the quote and there was no indication of any referral fee, perhaps that should be done in the future to decrease confusion.Nonetheless, I said that was fine, but I wanted the referrer to get the $100 and she said that if he wasn’t their customer that he wouldn’t get it. I like to understand both sides and I could have been wrong, but instead of remaining kind and being patient while I tried to clarify why he wouldn’t, she ended the conversation when questioned further, saying “bye” and hanging up. Perhaps customer service doesn’t matter after the sale and install, but this made an otherwise good experience a bad one.We stay in Granbury almost every weekend and I’ll be giving the waiter our fee and his (total of $200) this weekend. I wanted to add, during the sales visit, Luke explained the details of their annual maintenance contract. He suggested them for all 4 mini splitters, which would be roughly an additional $800+ a year (cleaning the filters, etc). After quibbling over a meager $200 referral fee, not even 3% of the total we paid, we will have to reconsider should we do any further business with them.
Belinda Harmon
Belinda Harmon
21:42 06 May 24
Glen-Aire responded to our repair call after the A/C went out. Wes was very professional and knowledgeable.
Tina Smith
Tina Smith
17:23 06 May 24
Kelley McClure
Kelley McClure
19:51 29 Apr 24
Jason, Jack and Joseph were an amazing team. Excellent customer service and a great job. We are very thankful.
Charlotte Mayall
Charlotte Mayall
15:11 29 Apr 24
As in the past Wes and a new employee, Chase, came to provide my annual maintenance. Wes is very friendly and provides excellent service. Highly recommend Glenn Aire
Susan Llewellyn
Susan Llewellyn
19:30 26 Apr 24
Xavier was very professional and identified 2 problems that he fixed and recommended a device to cut down on mold, which he thorouly explained. Very polite.
Ellen Gentry
Ellen Gentry
16:45 24 Apr 24
Xavier did an outstanding job. Very courteous and helpful. Thank you very much.
Craig Myers
Craig Myers
15:34 24 Apr 24
Xavier G. did a fantastic job. He was courteous, quick and gave us a full account of our A/C systems. We hope we get Xavier for our next tune up.
Dave Narducci
Dave Narducci
12:25 23 Apr 24
Fantastic biannual service! Xavier explained the systems and features extremely well, and made recommendations for the best long term solutions.
Mary Cauble
Mary Cauble
01:31 21 Apr 24
Xavier was extremely professional and competent.
Linda Baltzell
Linda Baltzell
00:26 14 Apr 24
Wes was professional and friendly. He was very thorough. Glenn Aire is the best.
Michelle McAfee
Michelle McAfee
19:12 29 Mar 24
K Keithley
K Keithley
21:11 27 Mar 24
Fast service that was highly responsive. Everything was done on time as promised and at the price quoted. Personable and professional staff -- a definite plus in today's environmentQuick Follow-UP: Part came when estimated and tech installed it quickly, taking the time to make sure everything was working properly. He informed of what he was going to do when he arrived. Following the installation, he tested it to make sure it was working as it is supposed to, accompanying us through the house as he tested the system. He went over what he did, answering all our questions. He was courteous, professional and did a very good job. All in all, a very good experience.
Jeff Plemons
Jeff Plemons
00:36 22 Mar 24
Fantastic service. Wes was our tech, extremely knowledgeable and did an excellent job on the repair. He was very personable and the price was actually lower than originally quoted. I would highly recommend Glenn Aire and definitely ask for Wes
Charlene Wong
Charlene Wong
23:40 21 Mar 24
Excellent service! Our technician, Xavier, arrived on time & was very thorough & professional. We highly recommend Glenn Aire.
Bradford M
Bradford M
18:58 07 Mar 24
It's been two weeks since Glenn Aire has installed our new ac system. First of all, they were thougherly professional, maintained a friendly yet quiet demeanor, and stayed until everything was complete. There was a small hitch in the wiring of the inside unit but they figured out what was holding things up and solved the problem. They all were easy to be around and worked with us to get all the items to be changed into the area they needed to be.All in all a fairly smooth operation which a bit longer than I expected but the job was complete and they cleaned up afterwards. Great company to do business with. I'd recommend them to anyone.
Olivia Rahn
Olivia Rahn
03:52 28 Feb 24
Xavier G did a great job on my recent checkup. He was very thorough, professional and courteous. Glenn Aire does a great job every time. I’ve never had a bad experience with them.
Kim Pendry
Kim Pendry
22:34 27 Feb 24
I have used this company for many years and would not use anyone else. Wes is our technician and he always meets you with a smile and then gets busy fixing any issue you have. Thank you Glenn Aire!
Mark Willis
Mark Willis
17:06 29 Jan 24
Great service! Professional Technician onsite, very detailed explaining everything he needed to do.Highly recommended!!
Ann Young
Ann Young
03:10 10 Jan 24
Service man was very helpful and professional. Answered all our questions. Very trustworthy.
Dickey Sims
Dickey Sims
16:37 08 Jan 24
The Man from Glenn Air was a very professional and Very knowledgeable about the Micro Air to install on my heat exchanger. It is now working great and will save me money on my electrical bill. The unit is a soft start with alot of bells and whistles to the advantage of the end user. Un
Jerry Williamson
Jerry Williamson
23:39 18 Dec 23
Good experience. Great quality and timely service.
Cindy Tippett
Cindy Tippett
16:59 16 Dec 23
Wes was very professional, friendly and expeditious. He did his work quickly and quietly and was then on his way.
Arden Bardol
Arden Bardol
22:51 14 Dec 23
Melanie Arnold
Melanie Arnold
22:15 13 Dec 23
Everyone we have contact with at Glenn Aire are exceptionally nice, very knowledgeable and helpful.
Brenda Burenheide
Brenda Burenheide
13:37 05 Dec 23
Chris D completed the bi-annual service on our system. He's very knowledgeable and explained how to use our system more efficiently. We have used Glenn Aire for several years and have always be pleased.
Jim Newman
Jim Newman
22:53 04 Dec 23
Ricardo Lumbreras
Ricardo Lumbreras
23:41 27 Nov 23
Outstanding young man! Professional, prompt, and efficient! Thank you!***Update*** This was the second visit from Wes - what a professional! I highly recommend Glenn Aire!!!
Stuart Marlow
Stuart Marlow
23:01 24 Nov 23
Been using Glen Air for the past 6 years. I always sign up for their bi-annual tune ups which has served me well.My last tune up was 11/23 and was perform by their tech Chris. Very nice and more then qualified.
Bob Kidwell
Bob Kidwell
01:29 23 Nov 23
Good sales person with no pressure to upsale. Installers were hard working and professional and kept me informed throughout the install. Exactly what I needed and was looking for.
Marie Burke
Marie Burke
21:13 10 Nov 23
The technician came on time and completed the service in a timely manner. He reviewed all parts of the system and explained how to use it most efficiently. He made an appropriate recommendation and I was pleased to have an air purifier system installed. I always appreciate the Glenn Aire technicians.
Charles Jones
Charles Jones
23:39 24 Oct 23
Very cordial and professional and communicates well. Wes came out today and did a fall service and did a great service.
karen Jensen
karen Jensen
23:58 17 Oct 23
Chris D kept me posted and arrived when promised He made sure that I had a thorough understanding of how my system works and how he improved it I hope he will be available for my next service. He represents Glenn Aire in all ways.
gene casper
gene casper
16:56 16 Oct 23
On time. Love this company. I will continue to use Glenn as long as I'm in this house.
Ned Roe
Ned Roe
00:20 22 Sep 23
Quick, thorough, very informative and confident.
Mike Mamantov
Mike Mamantov
17:02 10 Sep 23
Glenn Aire checked our system why it was not cooling and discovered that our compressor was locked down. In the heat of August we decided to install a new compressor. Glenn Aire people were cordial, efficient and punctual. Now after three weeks system works great. Couldn't be happier with service, Thank you Glenn Aire.
Judy Shelton
Judy Shelton
15:14 11 Aug 23
Carlos Ortiz
Carlos Ortiz
00:35 11 Aug 23
Glen Aire had a tech out to do a diagnosis to see why A/C wasn’t cooling . He called us when he found out what it was and let us know the options. Our system was 13 yrs old we decided not to bandaid the problem. We then talked to Luke there salesperson and one of their main install guys who were both helpful and knowledgeable. They gave us a bid on 2 different systems . After we had decided they had everything at the warehouse and were able to get us fixed up early the next morning.Very pleased with system and the way the guys took care of use . They even brought out some portable cooling units while they were get our new unit in .
Brandon Howard
Brandon Howard
17:14 19 Jul 23
Ken Hamill
Ken Hamill
20:26 17 May 23
Called Monday morning, by 9am service tech was here.Due to the age of our unit & cost of repair we decided to have a new unit installed.By Wednesday morning an installation crew showed up.The techs were prompt, efficient, polite & cleaned up after themselves.I will highly recommend Glenn Aire…
Emily Salter
Emily Salter
20:23 05 Apr 23
Very professional and courteous
Tammy Smith
Tammy Smith
18:11 03 Mar 23
Bobby was great! Very professional
Shelly Ratzlaff
Shelly Ratzlaff
18:44 28 Feb 23
Bobby came and performed my semi annual maintainence. He was friendly and professional. I have used Glenn Aire for several years and have always been pleased with their service.


“Chase came out and diagnosed the problem, and fully explained the process. We will need to order parts and he walked me thru the entire steps going forward. He’s an honest and knowledgeable technician!” – Gary R.
- Gary R.

“Middle of June and my AC went out at 8pm. I expected t that I’d have to wait a week for service, but Nate from Glenn-Aire showed up at 11am the next day and had my AC up and running in 30 minutes. Amazing response and extremely professional. I highly recommend them for any HVAC needs.”

– Marc A.

- Marc A.

“Awesome service! Arrived on time, removed old equipment, installed and tested new equipment, cleaned up and left on schedule!

The charges were fair dnd exactly what was quoted!

Can’t say enough good things about Glenn Aire!”

– Phil W.

- Phil W.
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Call us at 817-736-1012!


Glenn Aire Co proudly provides HVAC service to Granbury, Weatherford and the surrounding communities. Visit our service area page for more coverage details, call us at 817-736-1012, or request service online today.