Customer Testimonials
Based on 524 reviews
Nicole Luttrell
17:25 22 Aug 25
We had Ryan come out and service our unit last week and I was very impressed with his customer service. My kids had just gotten to the house so we had a house full and he fit right in! Extremely respectful and never once did I feel like I was being pressured on a sale or that something was wrong that “actually” wasn’t. In fact he made sure my son was there when he was going over everything with me to make sure there was an extra ear. Thank you, Ryan for such a positive experience with Glenn Aire!!!
William Pfeiffer
19:23 19 Aug 25
James Holtzclaw
18:06 18 Aug 25
Laura Albert
17:21 13 Aug 25
Ryan N. came out and took a look at our system. He found several things wrong with our 23 year old system. He took video and pictures for us to see with info and pricing.He didn't pressure us to buy a new system and was able to get our system working again. We will be asking for Ryan N. by name next time for future HVAC needs.
Jeanette Hill
13:07 12 Aug 25
Russ did my semi annual check up and did an exceptional job. Thanks to Russ & Glenn Aire.
Brenda Perez
22:20 07 Aug 25
I've been using Glenn Aire for a few years now. They are very conscious about getting a tech out in a timely manner to take care of our HVAV needs so we will be comfortable in the Texas heat. Russ was our service tech this time. He was very communicative regarding what needed to be done and took care of it. Very polite and took off he shoes. We are now feeling COOL once again. Thank you Glenn Aire Team!
Randy Adams
19:34 07 Aug 25
Carrie Carlton
13:05 05 Aug 25
Justin M did a great job serving one of my AC units. He explained what was wrong and what needed to be fixed. I highly recommend Glenn Aire. Very professional and very responsive. Great communication.
Michael Januska
23:09 28 Jul 25
Brittney I.
18:02 22 Jul 25
Russ was great, our system stopped working last night, and he got us up and running today in no time!
Christina Smith
21:23 21 Jul 25
Very prompt and professional.
Shane Deshoutel
19:36 16 Jul 25
Chose Glenn Aire to come out because of all the contributions and support they provide to local community. They are a family business that cares about more than just profits. Contacted to setup annual maintenance check up, and Brittney was great to work with. She got me scheduled asap, and she went the extra mile to try and get me in sooner if an opening came up sooner. The technician called me to give me notice when he would be arriving and the ETA was spot on. Took care of everything, provided information to any questions, and gave recommendations without the hard sale approach (which I appreciate). The customer service on every level was all the sales pitch needed. I will be signing up for one of their maintenance programs going forward!
LG Swift
02:47 15 Jul 25
Luke J. was thorough and answered my questions. Additionally, he was very professional. Especially appreciated his promptness in meeting at the agreed upon time. A very good experience!
Carole Cockerham
01:10 15 Jul 25
Had a wonderful experience with Xavier doing a 6-month check on our unit. He was timely and kept us updated during his work. We have always had great technicians and will continue to use Glenn Air.
Debbie Standridge
15:41 14 Jul 25
We have used Glenn Aire for many years. Today our checkup went great, as always. The technician, Xavier was great to work with. He answered all of our questions. Thank you Xavier!
Jack Peer
00:07 11 Jul 25
Russ was very knowledgeable and efficient, however my drain line was full not draining. I think $268.00 is a little high for blowing out drain line about six feet of evaporative drain line. Also we are in our eighties no senior discount but that is my fault for not asking before hand. The tech Russ was very polite and took time to explain what caused blockage . There are lots of people in Granbury who live without AC because they’re elderly and can’t afford repairs. Wish I could fix it for them. In Texas AC should be a necessity.
Linda Page
15:25 03 Jul 25
Deborah Dunn
21:59 26 Jun 25
Justin was very knowledgeable and took the time to explain some components of our AC. Thanks Justin!
Nadia Lowery
00:14 26 Jun 25
Zack was here today to perform our checkup. He is polite, friendly and professional. Thank you for the exceptional service, as always.
Martha Price
14:29 20 Jun 25
Delyn Tillman
20:12 17 Jun 25
I had a new attic AC unit installed by another company. Long story short, I got up for first cup of coffee and my ceiling caved in. 60 seconds earlier it would have caved in on me. I called Glenn Aire Co.(I wasn’t calling prior Co because they came out after install and told me everything was fine). Glenn Aire arrived earlier than expected. They were kind, courteous, and cleaned up the other Co.’s mess. They answered all of my questions. I would give them 100 stars if possible and I will always use Glenn Aire in the future.
Judith Lowrey
18:37 17 Jun 25
Excellent & professional & quality service
Robert Lemons
00:07 16 Jun 25
Glenn Aire came quickly and evaluated, then replaced, our old A/C unit. The whole team was professional and communicated very well.
Boyan Radic
02:15 12 Jun 25
Outstanding service, exceptional people — a true gem in Granbury!Glenn Aire Company is hands-down one of the best heating and air conditioning companies you’ll find—not just in Granbury, but anywhere! Their team is professional, knowledgeable, and incredibly dependable. No matter the situation, they’re always willing to help and go the extra mile to make sure the job is done right.I’ve had the pleasure of using their services personally, and I can confidently say they deliver top-notch workmanship and customer care every time. But what makes this company even more special is the people behind the name. I happen to work next door to their office and shop, so I see the team day in and day out—and they’re not just skilled tradespeople, they’re genuinely kind, honest, and hardworking individuals.Glenn Aire is the kind of company that sets the bar for what service should look like. Great people, great work, and a level of integrity that’s hard to find these days. What more could you ask for in a service provider?Highly recommend them to anyone needing HVAC work—residential or commercial. You’ll be in excellent hands.
Jimmie Johnson
21:52 10 Jun 25
Carey Paquin
00:43 08 Jun 25
They show up when they say they will and do a great job.
Echea Green
01:55 06 Jun 25
Weekend Lifesaver – Thank You, Zack & Glenn Aire!We can’t say enough great things about our experience with Zack from Glenn Aire! Our A/C stopped working on a weekend—right when we had company over—and Zack came out promptly and absolutely saved the day.He took his time and did some serious troubleshooting to get our system back up and running. He was kind, courteous, and incredibly professional. Even with a house full of guests, he was respectful, accommodating, and made the whole experience stress-free.Zack went ABOVE AND BEYOND to make sure everything was working perfectly before he left. It’s rare to find service like this, especially on a weekend. We would HIGHLY recommend Glenn Aire, and a special thank you again to Zack for the top-notch service!
S K
12:19 04 Jun 25
Justin M. came out to our house yesterday and did a fantastic job helping us. He was highly professional, an expert in his work and very personable. He was able to identify our problem (The installer, Arthur Hagar, left a manual in the equipment, right next to our furnace!). A potentially hazardous situation, but Justin identified the problem and removed it for us. We have used Glenn Aire many times and will stick with them for their consistent service. Love this company!
Martin Ryniec
16:58 28 May 25
Justin was excellent and worked in the pouring rain. I have no complaints about the service
Debby Gordon
13:17 22 May 25
Justin H was professional, curteous, and very communicative as to his arrival
Rodney
20:47 20 May 25
Debbie Martin
00:45 17 May 25
We are new to the area and scheduled a service call. Zack was polite, friendly and knowledgeable. We will be using Glenn Aire again!
Adrianne
02:54 15 May 25
Luke J. was very knowledgeable, experienced and personable. He didn't miss a thing and we have much better circulation in our house now based on his recommendations. Really appreciate all the small quality improvements they made while they were installing our new system. Competitive prices, and the installation team did a great job, quick and clean. I highly recommend this company, thank you Glenn Aire in Granbury!
Mark Stadler
00:12 13 May 25
This company provides excellent service. From the first phone call to the end service everything is professional, on time, clearly understood, timely and delivered with highest quality. I appreciate this company and highly recommend them.
Sharon Curry
00:10 13 May 25
Justin is so knowledgeable and very detailed in his work. And there’s a problem he never gives up until he finds it. He is remarkable. Thank you so much, Justin.
Courtney Current
17:04 09 May 25
Wes is always great! We appreciate him!
Les Guyse
14:33 09 May 25
All of my experiences with this company has been thoroughly satisfying. From the service scheduling point to the service event itself all points have been prompt, competent, professional, and efficient. I recommend this company without reservation.
rb
18:02 07 May 25
Awesome customer service and can do attitude when calling in to set up an appointment Tech Wes gives the company an added boost to the rating Igive because of his technical ability and great Customer Service he provides
Becky Grant
04:43 04 May 25
Mitchell Cole
00:07 22 Apr 25
Nate the technician is very professional! I would highly recommend Glennaire services!
Paige Mchargue
13:49 21 Apr 25
M Jo
20:17 18 Apr 25
Nate did an awesome job! High speed and efficient!
Ali Yingling Shue
16:30 18 Apr 25
Arrived on schedule to perform routine maintenance! Nate M was knowledgeable and able to answer all of my questions and made reasonable suggestions.
Roger McKenzie
22:11 17 Apr 25
Very good experience with Glenn Aire Company. Been using then for 8 years. Purchased my new AC, which is a Trane unit. I have the service plan and it sure works out good for me. Thanks Glenn Aire for all you do…
Jay Anders
21:43 15 Apr 25
I called them out to check out my system and it needed to be replaced i told them my wife had heart problems and couldn't be in the heat they offered to bring out a portable unit and set it up at no charge while waiting for the new unit to come inThe next day I got a call from Britney to let me know when to install the unit and she asked if they could do it today the installation team arrived and about 3 hous later I now have a working air conditioner no need for the portable unit due to their Fast, Professional and Caring service.
Danny Tuggle
20:18 15 Apr 25
Justin did a wonderful job. He was very professional, did the job quickly and helped us get hooked back up with our phones before he left. He was very friendly, and we appreciated his service.
Jerry Sadler
15:36 15 Apr 25
Today Justin came and serviced our two A/C systems. He was on time and did a fantastic job. I would definitely recommend Glenn Air.
Sharon Johnson
05:01 15 Apr 25
Great service. Try them. You will like them and what they sell and the service they provide.
Donna Schumann
00:30 14 Apr 25
Everything about our experience with Glen-Aire was professional and pleasant. Justin, the technician worked diligently to determine the cause of the heating system not coming on. He quickly fixed the problem. I highly recommend their services!
Donna Smith
01:19 09 Apr 25
Always friendly and helpful.
“Caiden was very prompt for yesterday’s appointment and resolved the issue without delay. Last week, when he was scheduled late in the day for a different issue, he actually was able to take care of the problem hours sooner than scheduled. In this crazy heatwave, his problem solving was much appreciated. Caiden is a great representative for GlennAire.”
– Terri J.
- Terri J.
“Caiden showed up on time, very professional. Was in and out quickly. Very pleased with the service.”
– Shelba S.
- Shelba S.
“Entree our service rep did a great job. Went above and beyond.”
– Janet G.
- Janet G.
“Our a/c in our 2 year old house went out just as we entered this long streak of 100+ degree days. Unfortunately the faulty blower motor was not available anywhere and on back order. They were kind enough to bring us two portable units, which made our house temperature bearable (along with a small window unit that I happened to have). The tech was very friendly and took good care of things. Couldn’t ask for much more. Thanks!”
– James T.
- James T.
“My AC went in the middle of the current heatwave. Glenn Aire had a technician at my home within 7 hours of my initial call. Caden was extremely professional and competent in identifying the problem and creating an action plan.”
– John A.
- John A.
“Dimitri was courteous and very professional. He was thorough in analyzing the problem and resolved the issue expeditiously.”
– Cindy T.
- Cindy T.
“Quick response, good explanation of problem and service by Dimitri.”
– Mike B.
- Mike B.
“I’ve called Glennaire 3 times in the past year & they have responded within 24 hrs each time. We’ve had a maintenance contract since the 1st visit. They do a thorough inspection each time & the only problem we’ve had is with the drain. Adam came the last 2 times & the guy before him was just as good. Very pleased with this company.”
– Ray S.
- Ray S.
“The best technician we’ve ever had. Very personable, knowledgeable and hard worker”
– James G.
- James G.
“Morro Y did an excellent job. Work so hard in this heat . Very personable. Did wonderful job!”
– Janet G.
- Janet G.
Need HVAC Service?
Contact the experts at Glenn Aire Co.
Call us at 817-736-1012!
Glenn Aire Co proudly provides HVAC service to Granbury, Weatherford and the surrounding communities. Visit our service area page for more coverage details, call us at 817-736-1012, or request service online today.