Customer Testimonials

4.9

Based on 524 reviews

Nicole Luttrell

17:25 22 Aug 25

We had Ryan come out and service our unit last week and I was very impressed with his customer service. My kids had just gotten to the house so we had a house full and he fit right in! Extremely respectful and never once did I feel like I was being pressured on a sale or that something was wrong that “actually” wasn’t. In fact he made sure my son was there when he was going over everything with me to make sure there was an extra ear. Thank you, Ryan for such a positive experience with Glenn Aire!!!

William Pfeiffer

19:23 19 Aug 25

James Holtzclaw

18:06 18 Aug 25

Laura Albert

17:21 13 Aug 25

Ryan N. came out and took a look at our system. He found several things wrong with our 23 year old system. He took video and pictures for us to see with info and pricing.He didn't pressure us to buy a new system and was able to get our system working again. We will be asking for Ryan N. by name next time for future HVAC needs.

Jeanette Hill

13:07 12 Aug 25

Russ did my semi annual check up and did an exceptional job. Thanks to Russ & Glenn Aire.

Brenda Perez

22:20 07 Aug 25

I've been using Glenn Aire for a few years now. They are very conscious about getting a tech out in a timely manner to take care of our HVAV needs so we will be comfortable in the Texas heat. Russ was our service tech this time. He was very communicative regarding what needed to be done and took care of it. Very polite and took off he shoes. We are now feeling COOL once again. Thank you Glenn Aire Team!

Randy Adams

19:34 07 Aug 25

Carrie Carlton

13:05 05 Aug 25

Justin M did a great job serving one of my AC units. He explained what was wrong and what needed to be fixed. I highly recommend Glenn Aire. Very professional and very responsive. Great communication.

Michael Januska

23:09 28 Jul 25

Brittney I.

18:02 22 Jul 25

Russ was great, our system stopped working last night, and he got us up and running today in no time!

Christina Smith

21:23 21 Jul 25

Very prompt and professional.

Shane Deshoutel

19:36 16 Jul 25

Chose Glenn Aire to come out because of all the contributions and support they provide to local community. They are a family business that cares about more than just profits. Contacted to setup annual maintenance check up, and Brittney was great to work with. She got me scheduled asap, and she went the extra mile to try and get me in sooner if an opening came up sooner. The technician called me to give me notice when he would be arriving and the ETA was spot on. Took care of everything, provided information to any questions, and gave recommendations without the hard sale approach (which I appreciate). The customer service on every level was all the sales pitch needed. I will be signing up for one of their maintenance programs going forward!

LG Swift

02:47 15 Jul 25

Luke J. was thorough and answered my questions. Additionally, he was very professional. Especially appreciated his promptness in meeting at the agreed upon time. A very good experience!

Carole Cockerham

01:10 15 Jul 25

Had a wonderful experience with Xavier doing a 6-month check on our unit. He was timely and kept us updated during his work. We have always had great technicians and will continue to use Glenn Air.

Debbie Standridge

15:41 14 Jul 25

We have used Glenn Aire for many years. Today our checkup went great, as always. The technician, Xavier was great to work with. He answered all of our questions. Thank you Xavier!

Jack Peer

00:07 11 Jul 25

Russ was very knowledgeable and efficient, however my drain line was full not draining. I think $268.00 is a little high for blowing out drain line about six feet of evaporative drain line. Also we are in our eighties no senior discount but that is my fault for not asking before hand. The tech Russ was very polite and took time to explain what caused blockage . There are lots of people in Granbury who live without AC because they’re elderly and can’t afford repairs. Wish I could fix it for them. In Texas AC should be a necessity.

Linda Page

15:25 03 Jul 25

Deborah Dunn

21:59 26 Jun 25

Justin was very knowledgeable and took the time to explain some components of our AC. Thanks Justin!

Nadia Lowery

00:14 26 Jun 25

Zack was here today to perform our checkup. He is polite, friendly and professional. Thank you for the exceptional service, as always.

Martha Price

14:29 20 Jun 25

Delyn Tillman

20:12 17 Jun 25

I had a new attic AC unit installed by another company. Long story short, I got up for first cup of coffee and my ceiling caved in. 60 seconds earlier it would have caved in on me. I called Glenn Aire Co.(I wasn’t calling prior Co because they came out after install and told me everything was fine). Glenn Aire arrived earlier than expected. They were kind, courteous, and cleaned up the other Co.’s mess. They answered all of my questions. I would give them 100 stars if possible and I will always use Glenn Aire in the future.

Judith Lowrey

18:37 17 Jun 25

Excellent & professional & quality service

Robert Lemons

00:07 16 Jun 25

Glenn Aire came quickly and evaluated, then replaced, our old A/C unit. The whole team was professional and communicated very well.

Boyan Radic

02:15 12 Jun 25

Outstanding service, exceptional people — a true gem in Granbury!Glenn Aire Company is hands-down one of the best heating and air conditioning companies you’ll find—not just in Granbury, but anywhere! Their team is professional, knowledgeable, and incredibly dependable. No matter the situation, they’re always willing to help and go the extra mile to make sure the job is done right.I’ve had the pleasure of using their services personally, and I can confidently say they deliver top-notch workmanship and customer care every time. But what makes this company even more special is the people behind the name. I happen to work next door to their office and shop, so I see the team day in and day out—and they’re not just skilled tradespeople, they’re genuinely kind, honest, and hardworking individuals.Glenn Aire is the kind of company that sets the bar for what service should look like. Great people, great work, and a level of integrity that’s hard to find these days. What more could you ask for in a service provider?Highly recommend them to anyone needing HVAC work—residential or commercial. You’ll be in excellent hands.

Jimmie Johnson

21:52 10 Jun 25

Carey Paquin

00:43 08 Jun 25

They show up when they say they will and do a great job.

Echea Green

01:55 06 Jun 25

Weekend Lifesaver – Thank You, Zack & Glenn Aire!We can’t say enough great things about our experience with Zack from Glenn Aire! Our A/C stopped working on a weekend—right when we had company over—and Zack came out promptly and absolutely saved the day.He took his time and did some serious troubleshooting to get our system back up and running. He was kind, courteous, and incredibly professional. Even with a house full of guests, he was respectful, accommodating, and made the whole experience stress-free.Zack went ABOVE AND BEYOND to make sure everything was working perfectly before he left. It’s rare to find service like this, especially on a weekend. We would HIGHLY recommend Glenn Aire, and a special thank you again to Zack for the top-notch service!

S K

12:19 04 Jun 25

Justin M. came out to our house yesterday and did a fantastic job helping us. He was highly professional, an expert in his work and very personable. He was able to identify our problem (The installer, Arthur Hagar, left a manual in the equipment, right next to our furnace!). A potentially hazardous situation, but Justin identified the problem and removed it for us. We have used Glenn Aire many times and will stick with them for their consistent service. Love this company!

Martin Ryniec

16:58 28 May 25

Justin was excellent and worked in the pouring rain. I have no complaints about the service

Debby Gordon

13:17 22 May 25

Justin H was professional, curteous, and very communicative as to his arrival

Rodney

20:47 20 May 25

Debbie Martin

00:45 17 May 25

We are new to the area and scheduled a service call. Zack was polite, friendly and knowledgeable. We will be using Glenn Aire again!

Adrianne

02:54 15 May 25

Luke J. was very knowledgeable, experienced and personable. He didn't miss a thing and we have much better circulation in our house now based on his recommendations. Really appreciate all the small quality improvements they made while they were installing our new system. Competitive prices, and the installation team did a great job, quick and clean. I highly recommend this company, thank you Glenn Aire in Granbury!

Mark Stadler

00:12 13 May 25

This company provides excellent service. From the first phone call to the end service everything is professional, on time, clearly understood, timely and delivered with highest quality. I appreciate this company and highly recommend them.

Sharon Curry

00:10 13 May 25

Justin is so knowledgeable and very detailed in his work. And there’s a problem he never gives up until he finds it. He is remarkable. Thank you so much, Justin.

Courtney Current

17:04 09 May 25

Wes is always great! We appreciate him!

Les Guyse

14:33 09 May 25

All of my experiences with this company has been thoroughly satisfying. From the service scheduling point to the service event itself all points have been prompt, competent, professional, and efficient. I recommend this company without reservation.

18:02 07 May 25

Awesome customer service and can do attitude when calling in to set up an appointment Tech Wes gives the company an added boost to the rating Igive because of his technical ability and great Customer Service he provides

Becky Grant

04:43 04 May 25

Mitchell Cole

00:07 22 Apr 25

Nate the technician is very professional! I would highly recommend Glennaire services!

Paige Mchargue

13:49 21 Apr 25

M Jo

20:17 18 Apr 25

Nate did an awesome job! High speed and efficient!

Ali Yingling Shue

16:30 18 Apr 25

Arrived on schedule to perform routine maintenance! Nate M was knowledgeable and able to answer all of my questions and made reasonable suggestions.

Roger McKenzie

22:11 17 Apr 25

Very good experience with Glenn Aire Company. Been using then for 8 years. Purchased my new AC, which is a Trane unit. I have the service plan and it sure works out good for me. Thanks Glenn Aire for all you do…

Jay Anders

21:43 15 Apr 25

I called them out to check out my system and it needed to be replaced i told them my wife had heart problems and couldn't be in the heat they offered to bring out a portable unit and set it up at no charge while waiting for the new unit to come inThe next day I got a call from Britney to let me know when to install the unit and she asked if they could do it today the installation team arrived and about 3 hous later I now have a working air conditioner no need for the portable unit due to their Fast, Professional and Caring service.

Danny Tuggle

20:18 15 Apr 25

Justin did a wonderful job. He was very professional, did the job quickly and helped us get hooked back up with our phones before he left. He was very friendly, and we appreciated his service.

Jerry Sadler

15:36 15 Apr 25

Today Justin came and serviced our two A/C systems. He was on time and did a fantastic job. I would definitely recommend Glenn Air.

Sharon Johnson

05:01 15 Apr 25

Great service. Try them. You will like them and what they sell and the service they provide.

Donna Schumann

00:30 14 Apr 25

Everything about our experience with Glen-Aire was professional and pleasant. Justin, the technician worked diligently to determine the cause of the heating system not coming on. He quickly fixed the problem. I highly recommend their services!

Donna Smith

01:19 09 Apr 25

Always friendly and helpful.

Excellent Maintenance

July 20, 2016

Charles arrived on time, recognized the need to replace missing parts, added a necessary drain switch, and cleaned our outdoor unit of leaves and debris which gave us peace of mind. We are very satisfied knowing that our 1 year old TRANE is in excellent hands from now on. Hats off to Charles! Patty L.

Prompt, Efficient, and Knowledgeable

July 16, 2016

My AC stopped working at midnight Friday. I called Glenn Aire on Saturday morning and they said they had a tech on duty and he would call me to arrange a time for service. He (Charles Miller) called and stated he could be at my home around 11:00 a.m.. He was very prompt, efficient, and knowledgeable. He corrected the problem in a very efficient manner and was very professional in every way. I appreciate this company and the service they offer. I have used them before and I will use them again, as well as referring them to others.

Joyce S.

Seamless Repair Service

July 16, 2016

My AC stopped working at midnight Friday. I called Glenn Aire on Saturday morning and they said they had a tech on duty and he would call me to arrange a time for service. He (Charles M.) called and stated he could be at my home around 11:00 a.m.. He was very prompt, efficient, and knowledgeable. He corrected the problem in a very efficient manner and was very professional in every way. I appreciate this company and the service they offer. I have used them before and I will use them again, as well as referring them to others.

Joyce S.

Above and Beyond Air Conditioning Service

June 30, 2016

Charles at Glenn Aire Company did a great job of getting our A/C going quickly again. He arrived after hours, after a long day of working, and drove 30 miles to get to us. We were extremely grateful for his professionalism, expertise and great attitude.

Randy W.

Pleasant, Prompt and Time-Efficient

June 19, 2016

Nathan did an outstanding job of completing the annual check up of our a/c. He was knowledgeable, professional, courteous, competent, thorough, pleasant, prompt and time-efficient. We hope we can request that he is our service person every time! We give him a five star rating.

Mike V.

Outstanding Check-up of our A/C

June 19, 2016

Mike V.

Helpful Maintenance Service

June 15, 2016

Charles was very thorough and explained the services he would be providing prior to doing them. Glenn Aire also has many maintenance packages to choose from to fit every family’s needs. Highly recommend this company!

Leighan K.

Flexible and Polite Service

May 20, 2016

Great service on a short notice! My busy schedule makes me forget to take the time on my unit like I should.I depend on Glenn-Air to keep me up to date through their maintenance program. Not for sure if Wesley was the tech or not but he called before to make sure it was convenient and when he arrived put on shoe covers to make sure he didn’t damage anything. And most of all, he showed my dog some attention. Customer for life.

Eddy P.

Great Service on Our Air Conditioner

April 28, 2016

Glenn Aire is a fantastic company. They were very responsive and accommodating of our needs. The motor in our AC unit was broken and they were at the house within a few hours. Our technician Nathan was prompt and very professional. He stayed until 8pm to make sure that we were all set. We will be using Glenn Aire for a long time. They just got a long term customer.

Sean V.

Very Happy with the Service!

April 21, 2016

Second year I’ve used this service. My technician is Charles and he checked everything with a lot of patience. He has a great personality, makes you feel like family. Very happy with the service!!!

Judy M.

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Glenn Aire Co proudly provides HVAC service to Granbury, Weatherford and the surrounding communities. Visit our service area page for more coverage details, call us at 817-736-1012, or request service online today.

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