Archives: Testimonials
“We had huge difficulties getting the replacement part needed. We were without a functioning system for over 10 days. Someone needs to find out why a part in Carrollton TX wasn’t shipped, available and installed for our relief and satisfaction sooner. Miraculously! it was delivered about an hour after my husband went to their office himself to urge resolution. All people with authority were out of town!!! Very disappointed in this company today even though we’ve appreciated them for many years.”
– Kitty W.
We’re truly sorry you had to go without air for 10 days — anyone would be frustrated in that situation. That’s why our team did everything we could to ease the discomfort, including a no-charge visit to install a portable unit while we worked through a Carrier shipping delay that was, unfortunately, beyond our control.
We can only pass along the information provided by the manufacturer — and in this case, they got it wrong. That was frustrating for you and for us. Once we realized the issue, we stayed in contact with Carrier on your behalf and kept you updated every step of the way through recorded phone calls.
On June 18, your husband visited our office to share concerns. He left at 11:13 AM, and the UPS truck delivered the part at 11:21 AM — both confirmed by video and tracking. One of our senior team members with full authority spoke with him at that time and also reached out to Carrier management to confirm the same delivery update our office staff had already provided. The timing of the delivery was purely coincidental.
It’s disheartening to see our team’s efforts overlooked — especially the professionalism and responsiveness shown by the women in our office, who stayed calm, accurate, and transparent throughout.
Even though the delay was outside of our control, we’ve gone ahead and refunded you in full for the replacement part. We’ve also canceled your Protection Plan and refunded the remaining balance. While we wish things had turned out differently, we sincerely hope you find a service provider who’s a better fit for your expectations moving forward.
“Great on time service, friendly knowledgeable repairman.”
– Stuart M.
“Was very thorough and in an out in a short period of time but did not take shortcuts”
– Mike I.
“Staff was very professional and timely.”
– Robert L.
“Xavier and his technician were very professional and prompt in the replacement of our upstairs heat pump. So was Luke, the salesman. They also put in our new downstairs heat pump back in 2017. Hoping this 2nd Trane system gives us years of no repairs.”
– Reda K.
“Our technician Justin M was very thorough and patient. It was late in the afternoon after a long day and he took his time and made sure the problem was fixed then cleaned up! Glenn Aire has always been able to come the day of a problem and their prices for service are the best. I won’t call anyone else. They were recommended by my 87 year old mom. They have taken good care of her AC needs for years!”
– Laura G.
“I was very pleased with the technician, Zach. He seemed very knowledgeable, answered my questions, and recommended solutions. I will request him again for my fall maintenance.”
– Christie H.
“Xavier and Jose did an excellent job replacing my 12 year old system. In and out in 5 hours. Thanks for the great service!”
– Rob H.
“I called Glenn Aire around 6 pm ( after hours) because the temperature kept rising in our home due to the AC condenser stopped working. My family and I were suffering in the rising heat. In about 45 minutes Justin M. called saying he was on his way. In just a short time he arrived. He inspected the condenser and found a bad compressor. The compressor would have to be ordered. I called the company and only had to pay a small expedite charge to get it same day instead of waiting a week. In just hours Justin M returned with a new compressor and in just a few hours had the new compressor up and running. He was very polite, informative and thorough in completing the repair. Thank you Glenn Aire for all your help.”
– Scott M.