My first contact was with Carla. What a jewel she is. Discussed service contact options and then spoke with someone else. Both individuals were helpful.
My service person was Tim. He and I had an instant connection. Very thorough and friendly. I was concerned about a dry bearing sound in one of my furnaces. He took the time to take it out and lubricate. Noise was still present. He got the part covered under warranty although Glenn Aire did not do the install. Great guy. I’m convinced not to stray again.
Stuart M.